Senior Technical Solutions Advisor

4 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱15,000 - ₱20,000
Technical Support Specialist Job Opportunity

As a skilled Technical Support Specialist, you will provide exceptional technical assistance and troubleshooting support to clients across various industries.

  • Responding promptly to inbound technical support requests via phone, chat, or email is crucial in this role.
  • Diligent diagnostic and troubleshooting skills are necessary for resolving hardware, software, and network issues effectively.
  • Excellent customer service skills are required for guiding customers through step-by-step solutions and escalating complex issues when necessary.
  • Accurate documentation of all customer interactions in the system is essential.
  • Maintaining up-to-date knowledge of products, services, and support procedures ensures effective resolutions.
  • Ensuring customer satisfaction by providing timely and effective resolutions is a key performance metric.
  • Following established protocols and security guidelines when handling sensitive information is vital.
  • Collaborating with internal teams to improve support processes and customer experience enhances overall job satisfaction.
Requirements:
  • A minimum age requirement of 18 years applies.
  • A high school diploma or equivalent is mandatory.
  • Previous call center experience is highly desirable.
  • Work-from-home experience is beneficial.
  • Strong command of the English language is required.
  • A typing speed of 20+ WPM is expected.
  • A high-speed internet connection is necessary.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is required.
  • Familiarity with Windows operating systems is advantageous.
  • Skilled in troubleshooting and follow-up is essential.
  • Able to multitask and self-manage effectively is crucial.
  • Excellent interpersonal skills are necessary.

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