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IT Service Delivery Analyst

1 week ago

Manila, National Capital Region, Philippines Jocson College Inc. Full time
Job Overview

We are seeking an experienced IT Service Delivery Analyst to join our team at Jocson College Inc.

In this role, you will be responsible for providing technical support to customers via phone, email, or in-person.

Responsibilities:

  • Respond to customer inquiries and resolve technical issues.
  • Provide troubleshooting assistance and repair hardware and software problems.
  • Escalate complex issues to senior technicians or management as needed.
  • Document customer interactions and issues resolved.

Requirements:

  • High School diploma or equivalent required; associate's degree or higher preferred.
  • 1-2 years of experience in a help desk or technical support role.
  • Excellent communication and problem-solving skills.
  • Familiarity with computer systems and software.