Accounting - Service Delivery Analyst

3 weeks ago


Manila, National Capital Region, Philippines MicroSourcing Full time

Discover your 100% YOU with MicroSourcing

Position: Accounting - Service Delivery Analyst

Location: Ortigas, Pasig

Work setup & shift: OnSite | Day shift

Why join MicroSourcing?

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our client, ReSource Pro, is a 21-year-old leading provider of integrated, innovative operational solutions to US-based insurance organizations, including brokers, managing general agents, carriers, and third-party administrators. The Company services its clients through a large and growing base of more than 10,500 employees based in the U.S., China, India, and Serbia with 400+ clients.

Your Role:

As an Accounting - Service Delivery Analyst, you will:

  • Processing: Operate client systems and handle moderately complex accounting tasks (e.g., invoicing, performance analysis, financial statement review, bank reconciliation in QuickBooks). Adhere to ReSource Pro's and client's information security policies.
  • Operation Optimization: Identify operational issues and propose solutions. Streamline established procedures for efficiency.
  • Customer Experience: Communicate with clients via email with minimal supervision. Respond promptly and report issues to the supervisor in a timely manner.
  • Auditing and Troubleshooting: Implement and run audit reports to identify performance gaps. Troubleshoot and resolve issues promptly.
  • Training & Other: Develop individual training plans and deliver training. Generate, analyze data, and create reports. Assist with new task onboarding.

What You Need:

Non-negotiables

  • Accounting degree
  • Excel minimums: V-lookup, pivot table, working knowledge of basic formulas
  • Working with a team remotely (or leading a team)
  • Good communication in email and on ZOOM/Teams

Preferred skills/expertise

  • Experience in Insurance or Real estate a plus
  • Quickbooks/Salesforce a plus

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply

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