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HR Service Delivery Transition Analyst

4 weeks ago

Manila, National Capital Region, Philippines Netflix Full time
Netflix HR Service Delivery Transition Analyst in Manila, Philippines

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

About the Job

We are seeking a dedicated and detail-oriented HR Service Delivery Transition Analyst to join our dynamic team. This role is pivotal in ensuring the seamless transition of work to the Service Delivery team from both new and existing Global Business Partners. It involves coordinating with various stakeholders to ensure that all processes, systems, and resources are aligned to support the effective delivery of HR services. The ideal candidate will possess strong project management skills, excellent communication abilities, and a solid understanding of HR operations.

Responsibilities:

  1. Transition Planning and Execution: Develop, implement, and manage comprehensive transition plans for new services and changes. Coordinate with cross-functional teams to ensure timely and efficient execution of transition activities. Maintain a robust governance framework to ensure adherence to timelines and deliverables.
  2. Risk Management: Identify potential risks and issues related to transitions and develop proactive mitigation strategies.
  3. Knowledge Transfer and Training: Organize training sessions and knowledge transfer activities to ensure Service Delivery teams are fully prepared to support changes to existing workflows or new services. This includes ensuring that all processes are thoroughly documented and easy to understand.
  4. Stakeholder Engagement: Foster strong collaboration with key stakeholders to understand their needs, educate them on the transition process, address any concerns, and ensure alignment and support for successful transition outcomes.
  5. Process Improvement: Continuously identify opportunities for process improvements during transitions and implement best practices to enhance service delivery efficiency and effectiveness.
  6. Communication and Performance Monitoring: Ensure clear, concise, and timely communication with all stakeholders about transition plans, progress, updates, and any changes. Gather data on Service Delivery performance and transition progress, and share findings and recommendations.

Qualifications:

  1. At least 5 years of proven experience in HR service delivery, transition management, or a related role
  2. Familiarity with Service Center technologies, such as ticket management, knowledge management, dashboards, and so on. If you have experience with Workday and/or Zendesk, that's a plus
  3. Strong organizational and project management skills
  4. Excellent communication and interpersonal skills
  5. Ability to work collaboratively with cross-functional teams
  6. Detail-oriented with strong analytical and problem-solving abilities
  7. Amenable to work in a hybrid setup
  8. Flexibility in schedule to accommodate meetings across multiple time zones

Inclusion (https://about.netflix.com/en/inclusion) is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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