Customer Support Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time $40,000 - $60,000
Customer Support Team Member

We are seeking a skilled and professional Customer Support Team Member to join our team. The ideal candidate will be the first point of contact for our business clients, providing timely and solution-driven support to ensure a smooth and professional experience.

Key Responsibilities:

  • Act as the primary point of contact for business clients via email and chat.
  • Handle incoming support inquiries with professionalism, empathy, and efficiency.
  • Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Identify recurring problems and escalate them appropriately to internal stakeholders.
  • Contribute to documentation, FAQs, and process improvements to streamline support workflows.

Required Skills & Experience:

  • 1-3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-first attitude.
  • Comfortable working with CRM and ticketing systems.
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • Team player who can also work independently and take initiative.

Benefits:

  • Remote work opportunity with flexible hours.
  • Opportunity to work with a diverse range of clients and products.
  • Professional development opportunities to enhance your skills and knowledge.

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