Customer Support Representative

7 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,500,000
Customer Support Specialist

We are seeking a highly skilled and experienced Customer Support Specialist to join our team.

  • The ideal candidate will have a strong background in customer service, with at least 2 years of experience in a similar role.
  • They will be responsible for managing a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance.
  • Our Customer Support Specialist will identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • They will seize opportunities to upsell products when they arise and build sustainable relationships with customers by going the extra mile.
  • Our team is looking for someone who stays current with industry changes/trends to provide best-in-class service and meets personal/team qualitative and quantitative targets.

Please note that this is for a contract position only and we prioritize candidates who can start as soon as possible.

Requirements

Education and Experience:

  • At least 2 years of customer service experience is preferred
  • High School Diploma or equivalent

Required Skills and Qualifications:

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Basic computer and typing skills
  • Consistent attention to detail and quality
  • Customer focus and adaptability to different personality types
  • Strong time management skills with the majority of your time focused on inbound calls
  • Flexibility with scheduling is preferred, as we may need to cover evening and/or weekend shifts
  • Must have your own laptop
  • Night Differential
  • Career Growth and Learning
  • With project bonus to be given at the end of the project if all conditions are met

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