Customer Support Specialist
6 days ago
Customer Support Specialist
We are seeking a detail-oriented and thoughtful customer support specialist to join our team. As a customer service agent, you will be responsible for answering customer questions through phone calls and video calls, communicating clearly and effectively, and empathizing with customers who are struggling to solve a problem.
Duties and Responsibilities
- Answer customer questions over the phone and communicate clearly and effectively in writing; empathize with customers.
- Diagnose and resolve customer issues via phone, email, and chat.
- Communicate effectively via phone, chat, and email with our customers.
- Coordinate effectively with peers and your manager.
Requirements
- Fluency in English, spoken and written communication.
- Personal integrity and conscientiousness.
- Strong orientation on task completion, results, and strategic goals.
- Team player.
- Continuous learner.
- Good knowledge of G-suite applications.
- Able to work from home.
- International team that embraces a growth mindset.
What We Offer
- An opportunity to grow with a growing company.
- A diverse and international client base.
- A collaborative and dynamic work environment.
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