Customer Experience Advocate

1 week ago

Batangas, Calabarzon, Philippines beBeeCustomerSupport Full time $30,000 - $50,000
About Our Business

We're a forward-thinking organization leveraging AI technology to drive innovation across our platforms.

Our core mission is centered around developing and deploying cutting-edge solutions that redefine industry standards.

In just a short period, we've seen remarkable growth and are now poised for significant expansion.

If you're a motivated individual who thrives in fast-paced environments and wants to contribute to shaping the future of business, then this could be an ideal opportunity for you.

Key Responsibilities:
  • Provide top-notch customer service through various support channels while adhering to strict SLAs.
  • Maintain and update knowledge bases to ensure efficient issue resolution and minimize escalations.
  • Proactively identify and escalate technical issues, prioritizing customer satisfaction above all else.
  • Collaborate with cross-functional teams to refine operational processes and enhance overall customer experience.
  • Serve as a critical liaison between customers and product/engineering teams, facilitating the exchange of valuable feedback and driving data-driven decision-making.
Requirements:
  • Excellent written and spoken English communication skills.
  • Minimum 2 years of experience in customer-facing roles, preferably in dynamic environments.
  • A strong commitment to maintaining a healthy work-life balance.
  • Demonstrated passion for delivering exceptional customer experiences.
  • An independent spirit capable of thriving in remote or distributed settings.
  • Strong analytical and problem-solving abilities.
  • Flexibility, adaptability, and openness to constructive feedback.
  • Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is highly desirable but not required.
Why You'll Thrive With Us:
  • A competitive compensation package with regular pay reviews.
  • Promotion pathways and opportunities for career advancement.
  • A culture emphasizing internal growth and development.
  • A collaborative, innovative work environment that fosters creativity and productivity.
  • A streamlined interview process ensuring your time is respected.

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