Customer Experience Advocate

15 hours ago

Batangas, Calabarzon, Philippines beBeeSupport Full time $1,500 - $3,000
Customer Support Specialist Role Overview

This role focuses on delivering exceptional customer service and support to clients. As a key member of the team, you will be responsible for handling a variety of customer inquiries, ensuring timely resolutions and maintaining high levels of customer satisfaction.

Key responsibilities include managing cancellations, processing bid tickets, handling booking amendments, updating profiles, investigating failed identification checks, and reviewing post-service responses.

Successful candidates will possess excellent communication skills, emotional intelligence, and the ability to work effectively in a dynamic environment.

Required Skills and Qualifications
  • At least 3 years' experience in customer-facing roles or related fields.
  • Strong organizational skills, autonomy, and self-motivation.
  • Proficiency in English with excellent written communication skills.
  • Effective interpersonal and conflict resolution skills.
  • Ability to empathize with customers and providers, fostering positive relationships and trust in the brand.
Benefits

As a valued member of our team, you can expect:

  • Meaningful work and opportunities for growth and development.
  • A supportive and collaborative work environment.
  • The chance to make a real impact on fast-growing startups and dynamic companies.
What You'll Get

Join us in creating a positive employee experience and enjoy a range of benefits that support your career and well-being.

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