Ecommerce Experience Advocate

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomerExperience Full time ₱200,000 - ₱300,000
Customer Experience Expert

We're seeking a seasoned professional to deliver exceptional customer experiences in e-commerce.

As a Customer Experience Expert, you'll be the voice of our brands, providing support and guidance to customers throughout their shopping journey.

Responsibilities:
  • Customer Support: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
Requirements:
  • A minimum of 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is an asset.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.

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