Technical Support Specialist

17 hours ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱300,000 - ₱500,000
Technical Support Expertise Required

This critical role demands a seasoned professional to provide exceptional technical support and assistance to our valued customers. The ideal candidate must possess superior communication skills, a keen problem-solving mindset, and the ability to adapt seamlessly to fast-paced environments.

Key Responsibilities:
  • Deliver prompt and accurate resolutions through real-time support, utilizing tickets and calls as necessary.
  • Efficiently handle incoming phone calls, troubleshooting customer issues with empathy and clarity.
  • Address a diverse range of inquiries, encompassing hardware setup, software functionality, troubleshooting, and best practices.
Technical Requirements:
  • Develop in-depth knowledge of products, including assembly, software, hardware, printing solutions, and account management.
  • Skilled at resolving complex technical issues while escalating cases to the next level team when required.
  • Collaborate closely with teams to share knowledge, resolve escalations, and improve workflows.
  • Participate in regular training, mentorship, and development sessions to enhance your skills.
Qualifications:
  • Minimum 2-3 years of experience in technical support.
  • Previous experience in troubleshooting hardware and software remotely is essential.
  • Exceptional English language written and verbal communication skills are required.
  • Strong problem-solving skills with a customer-centric mindset.
  • Ability to explain complex technical issues in a clear and concise manner.

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