Customer Experience Ambassador

12 hours ago

Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱8,000 - ₱10,000

About Our Team

Job Role

Our team is looking for a highly skilled Customer Advocate to join our ranks. As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services.

In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

Key Responsibilities
  • Interact with customers to provide accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
  • Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • Deliver service excellence and maximize customer service and satisfaction.
  • Work with the external team to stay updated on product and service knowledge.
Requirements

We are looking for individuals who possess the following skills and qualifications:

  • Fluent in English language, both written and spoken.
  • Curious and authentic.
  • An analytical and critical thinker, with an eye for even the most minute details.
  • Passionate about client satisfaction.
  • Proactive and self-motivated.
  • Able to work effectively in a fast-paced environment.
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
What We Offer

We offer a dynamic and supportive work environment, where you can grow and develop your skills. Our team is passionate about delivering exceptional customer service, and we are committed to providing our employees with the resources they need to succeed.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, please submit your application.

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