Customer Service Liaison
7 hours ago
At Neksjob Philippines, we are seeking a highly skilled and compassionate Customer Service Liaison to join our team. As a key member of our customer-facing department, you will play a vital role in ensuring that our customers receive exceptional service and support.
About the Role:
As a Customer Service Liaison, your primary responsibility will be to respond to incoming calls from customers, answering their questions and inquiries, troubleshooting problems, and providing information and handling complaints regarding our organization's products or services. You will work closely with other teams to resolve complex issues and provide solutions that meet our customers' needs.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Troubleshoot problems and provide solutions to customers in a clear and concise manner.
- Provide product and service information to customers, addressing any questions or concerns they may have.
- Handle customer complaints and escalate issues to supervisors as needed.
- Work collaboratively with internal teams to resolve complex customer issues.
Requirements:
To succeed in this role, you will need:
- A high school diploma or equivalent required; degree in Business Administration or related field preferred.
- Minimum 2 years of experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner.
- Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
- Ability to work in a fast-paced environment, meeting deadlines and handling multiple priorities.
- Proficiency in Microsoft Office Suite, with experience in CRM software a plus.
Benefits:
As a valued member of our team, you can expect a range of benefits, including:
- A competitive salary and bonus structure.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A comprehensive benefits package, including health insurance and retirement savings plan.
- The opportunity to work with a dynamic and growing organization, shaping the future of customer service and support.
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