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Help Desk Technician

1 week ago

Manila, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time

As a Technical Support Specialist at Ubiquity Global Services, Inc., you will be responsible for providing technical support to our clients and customers. This role involves managing one or more service desk channels, acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services.

About Us:

We provide multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation. Our team is dedicated to delivering exceptional results and meeting client expectations.

Job Responsibilities:
  • Respond to inquiries, evaluate and resolve issues relating to IT equipment and applications.
  • Provide technical care for any aspect of the information systems unit.
  • Act systematically to respond to day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to SLA and information security requirements.
  • Maintain records, inform users about the process, and advise relevant persons of actions taken.

This role requires strong communication and problem-solving skills, as well as a solid understanding of computer hardware and software.