Current jobs related to Service Delivery Operations Manager - Cebu City, Central Visayas - BEST CAREERS AND OPPORTUNITIES

  • Service Delivery Manager

    3 days ago

    Cebu City, Central Visayas, Philippines Campaign Complete Solutions Phils. Inc. Full time

    Job Description\In this role, you will be responsible for coordinating with Purchasing and Operations on CME requests, delivery dates in line with delivery availability slots, and assisting Account leads/Managers on Invoice requests in a timely and professional manner.\Key Responsibilities\\Maintain accurate records and documentation for alignment with the...

  • Service Delivery Manager

    4 days ago

    Cebu City, Central Visayas, Philippines VISEO ASIA Full time

    Direct message the job poster from VISEO ASIA.The Service Delivery Manager will lead our delivery center in Cebu. Manage teams, manage relationships with customers and stakeholders, prioritize objectives, and implement strategies to achieve company initiatives as part of the leadership team.Responsibilities:Oversee day-to-day operations, ensuring smooth...

  • Service Delivery Manager

    4 days ago

    Cebu City, Central Visayas, Philippines Cognizant Full time

    The Operations Manager is responsible for overseeing operations execution at the program level. The Operations Manager works closely with Team Leads and Workflow Leads to ensure operational program success by identifying and tracking contractual SLA and KPI performance, setting objectives and improvement plans to ensure goals are met. The Operations Manager...

  • Service Delivery Lead

    4 weeks ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance...

  • Service Delivery Lead

    4 weeks ago

    Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance...

  • Service Delivery Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Cognizant Full time

    Service Delivery Manager | Insurance | CebuThis position is responsible for providing frontline leadership support and management of call center operations. Duties include:Meeting call center key performance indicatorsMaintaining a staff of capable Supervisors on the call center floorProviding recruitment communicationWorking closely with the...

  • Service Delivery Director

    2 days ago

    Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    Job DescriptionThe Senior Operations Manager will lead the delivery teams to understand customer goals and key performance metrics.Key Responsibilities:Manage service delivery and qualityLead delivery teamsDevelop and maintain relationshipsDrive revenue growthRequirements:Minimum 9 years of experience in BPO operationsTravel process experience...

  • Service Delivery Lead

    7 days ago

    Cebu City, Central Visayas, Philippines Cognizant Full time

    Job Title: Service Delivery ManagerThis role is responsible for providing strategic leadership and management of call center operations. The ideal candidate will have experience in leading teams and driving business results.Maintaining a high-performing team of Supervisors on the call center floorProviding coaching and development to ensure employee...

  • Service Delivery Expert

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the RoleAs a Service Delivery Expert at TASQ Staffing Solutions, you will play a critical role in ensuring seamless service delivery to our clients. We are seeking a highly skilled and experienced professional with a strong background in team lead roles and BPO settings.The ideal candidate will have a college degree or equivalent, a minimum of 2 years...

  • Service Delivery Executive

    3 days ago

    Cebu City, Central Visayas, Philippines Conduent Full time

    As a Program Management Specialist at Conduent, you will play a critical role in leading a team to achieve business objectives. Your expertise in program management will enable us to deliver high-quality services to our clients.About the JobLead a team to achieve business goals.Manage performance appraisals and compensation reviews.Develop training programs...

  • Manager, Delivery

    3 days ago

    Cebu City, Central Visayas, Philippines Conduent Full time

    On-site - Cebu 3-5 Yrs Exp Diploma Full-timeJob DescriptionThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a...

  • Delivery Excellence Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Cognizant Full time

    Job SummaryWe are seeking an experienced Service Delivery Manager to join our team. This role is responsible for leading and managing call center operations to achieve business objectives.Developing and implementing strategies to improve operational efficiency and quality of serviceLeading and developing a team of Supervisors to achieve business...

  • Team Leadership and Service Delivery Manager

    6 days ago

    Cebu City, Central Visayas, Philippines Ikon Solutions Asia Full time

    Job Title: Team Leadership and Service Delivery ManagerDescription:Ikon Solutions Asia is seeking an experienced Team Leadership and Service Delivery Manager to join our team. The ideal candidate will have a strong background in business administration, human resources, and marketing, as well as excellent leadership and communication skills.Key...

  • Customer Service Delivery Director

    4 days ago

    Cebu City, Central Visayas, Philippines Cognizant Full time

    About the RoleCognizant is seeking a highly motivated Customer Service Delivery Director to lead our customer service delivery efforts. As a key member of our operations team, you will oversee the execution of programs at the program level, working closely with Team Leads and Workflow Leads to ensure successful outcomes.You will be responsible for managing a...

  • IT Service Delivery Manager

    7 days ago

    Cebu City, Central Visayas, Philippines LegalMatch Full time

    Join us at LegalMatch as a Senior DevOps Engineer and contribute to the creation of innovative tools, processes, and infrastructure to empower developers to efficiently deploy and operate our applications.In this role, you will drive automation, collaborate with Engineering Teams, and ensure smooth deployment of production services.Main...

  • Global Delivery Center Team Lead

    6 days ago

    Cebu City, Central Visayas, Philippines Fujitsu Philippines Global Delivery Center Full time

    The role holder provides business process services to our client base, working as part of a team requiring moderate level of supervision.Key responsibilities include:Implementation and support of Japan projectsTranslation of documents from Japanese to English, and vice-versa as needed in the projectsCoordinates with Japan counterpart and acts as bridge...

  • IT Service Delivery Engineer

    6 days ago

    Cebu City, Central Visayas, Philippines HawodTech Solutions Full time

    HawodTech Solutions is a leading provider of IT services and solutions, and we are currently seeking an experienced IT Service Delivery Engineer to join our team.Job Summary:This role will be responsible for designing, implementing, and delivering high-quality IT services to clients.Key Responsibilities:Develop and maintain technical requirements for IT...

  • Customer Service Operations Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    About Neksjob PhilippinesWe are seeking a highly experienced Customer Service Operations Manager to lead our Customer Service Operations team. The ideal candidate will oversee and manage both technical and non-technical customer support functions, ensuring that customer needs are met with efficiency and professionalism.This role encompasses remote customer...

  • IT Service Delivery Expert

    7 days ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Job Overview:We are looking for a skilled IT Service Delivery Expert to join our team at CallTek. The successful candidate will be responsible for providing exceptional customer service, resolving technical issues, and maintaining a high level of customer satisfaction.Responsibilities:Support Requests: Respond to and resolve support requests from clients via...

  • Services Manager Assistant

    3 days ago

    Cebu City, Central Visayas, Philippines AboitizPower Full time

    Position SummaryWe are seeking a Services Manager Assistant - Facility Operations to join our team. As a Services Manager Assistant - Facility Operations, you will assist in the delivery of facility and administrative support services to ensure the smooth operation of the site.Key Responsibilities:Assist in providing general facilities management...

Service Delivery Operations Manager

2 weeks ago

Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

Job Description:

We are seeking a highly skilled Service Delivery Operations Manager to join our team at BEST CAREERS AND OPPORTUNITIES. In this role, you will be responsible for ensuring excellent customer service delivery of all technology solutions and products to clients.

Key Responsibilities:

  • Oversee and manage service delivery by meeting all contractual/SLA commitments;
  • Monitor and review all projects in the account on various delivery parameters to ensure quality delivery as per budget and timelines;
  • Ensure that the service credits, performance incentives, penalty, and penalty waivers are incorporated in the invoices;
  • Deliver governance across the accounts/projects;
  • Monitor and review delivery dashboards/MIS across accounts to track progress, forecast performance, and identify potential red flags;
  • Participate and share account performance across operational, quality, and fulfillment parameters with internal/external stakeholders & senior leadership;
  • Ensure regular invoicing as per the contract terms and condition and performance;
  • Manage and resolve complex project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage;
  • Act as an advisor to service delivery managers to meet schedules or resolve technical or operational problems on a daily basis;
  • Acts as point of escalation for issues not resolvable by the service lines;
  • Escalate issues with financial implication on the account to Account Head and other senior stakeholders;
  • Acts as an advisor to service line managers to meet schedules or resolve technical or operational problems;
  • Ensure effective transition from the client with well-documented and clear process understanding along with the right manpower requirements with requisite skill and training to undertake delivery;
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery;
  • Responsible for establishing, leading, and maintaining a skilled team of all delivery resources for an account on a daily basis;
  • Plan training batches to backfill client deliveries during crucial periods;
  • Ensure retention by offering relevant trainings and certifications of all allocated resources;
  • Ensure Process Excellence;
  • Partner with the assigned black belt for the account on regular basis to get feedback on account performance;
  • Prioritize and drive initiatives for continuous improvement to improve top-line revenue and bottom-line margins;
  • Present the business case for such initiatives to the clients to get their buy-in if required;
  • Drive and implement structured cadence around quality, both process and transactional;
  • Conduct periodic meetings with clients and delivery teams - daily status updates, service level requirement reviews, continuous improvement, change control, and other informal meetings to share focus points, progress, and successes;
  • Contribute to revenue and profitable growth by ensuring the agreed revenue targets are met and by identifying opportunities in the form of new and/or adjacent work in the assigned account;
  • Regularly monitors and reports on financial health of the account and remedies any financial misses or anomalies;
  • Recognize business needs and determines if our portfolio offering may be an appropriate solution;
  • Qualify and prioritize new opportunities in the funnel in the form of adjacent work in existing accounts;
  • Serve as the primary relationship owner for an assigned group of top-tier client accounts with responsibility for retention and growth;
  • Prepare implementation plans and ensure efficient client onboarding; present content strategy and annual delivery plan;
  • Partner with the process excellence team to incorporate and drive key Wipro initiatives and priorities in the account strategy such as Digital, Automation etc.;
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as required;
  • Partner with the WFM, Hiring & HR team to ensure optimal resource allocation and maintenance of a ready-skilled team of resources to avoid leakages and revenue loss;
  • IDentify key stakeholders/decision makers in client organization and develop and strengthen relationships with them;
  • Interact and engage with the client leadership to communicate and update progress against account plan, project delivery etc.;
  • Drive and attend Steering Committee meetings or Client Review meetings to regularly review project dashboards, discuss and resolve escalation points and course correct as required for high customer satisfaction and better quality of experience;
  • Act as client advocate and work with internal departments to ensure that client needs are understood and satisfied;
  • Liaise between the customer and internal teams;
  • Create and drive automation charter and related initiatives within account client (wherever applicable);
  • Drive deployment of automation-led solutions and service improvements to deliver value-added services to the clients;
  • Build focus on and drive deployment of next-generation hyper-automation initiatives in coordination with Holmes team to enhance productivity, quality, and speed of delivery;
  • Lead, develop, and drive new ways of working (EOT, Digital, Agile etc.) and its capabilities within the account to improve quality, delivery speed, and productivity parameters;
  • Lead capability development initiatives to drive client-specific certifications;
  • Co-create capability enhancement programs with client for front-line staff and supervisory level;
  • Ensure customer-dedicated guaranteed trainings are conducted for the employees in the areas of skill development, soft skill, and leadership training;
  • Foster career development of people to retain people in the account and reduce turnover;
  • Set goals for the team, conduct timely performance reviews, and provide constructive feedback to own direct reports;
  • Ensure that the Performance Next is followed for the entire team;
  • Lead and drive engagement initiatives for the team;
  • Track team satisfaction scores and identify initiatives to build engagement within the team;