IT Service Delivery Expert

7 days ago


Cebu City, Central Visayas, Philippines CallTek Full time
Job Overview:

We are looking for a skilled IT Service Delivery Expert to join our team at CallTek. The successful candidate will be responsible for providing exceptional customer service, resolving technical issues, and maintaining a high level of customer satisfaction.

Responsibilities:
  1. Support Requests: Respond to and resolve support requests from clients via phone, email, and chat.
  2. Troubleshooting: Troubleshoot technical issues, guiding users through step-by-step solutions.
  3. Escalation: Escalate complex issues to Tier 2 support when necessary.
  4. Documentation: Document all interactions in the ticketing system.
Requirements:
  1. Qualifications: 2+ years of experience in an IT support or service desk role.
  2. Knowledge: Strong knowledge of IT principles, including operating systems, hardware, and software.
  3. Skills: Excellent communication and interpersonal skills.
What We Offer:
  • Opportunity for Growth: Opportunity for growth and career development.
  • Training and Support: Training and support to enhance technical and customer service skills.
  • Culturally Diverse Environment: Work in a dynamic and multicultural environment.


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