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Delivery Excellence Manager

1 week ago

Cebu City, Central Visayas, Philippines Cognizant Full time
Job Summary

We are seeking an experienced Service Delivery Manager to join our team. This role is responsible for leading and managing call center operations to achieve business objectives.

  • Developing and implementing strategies to improve operational efficiency and quality of service
  • Leading and developing a team of Supervisors to achieve business results
  • Collaborating with internal and external stakeholders to drive customer satisfaction and profitability

Requirements:

  • 5+ years of experience in call center management or a related field
  • Proven track record of driving business results and improving operational efficiency
  • Strong leadership and communication skills
About Cognizant

Cognizant is a global leader in outsourcing and consulting services. We help clients achieve their business objectives by delivering high-quality services and fostering a positive work environment.

What We Offer

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.