Customer Service Screening Specialist

4 days ago

Batangas, Calabarzon, Philippines beBeeHiring Remote Work Freelance Full time ₱1,200,000 - ₱1,500,000

**Job Opportunity:**

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We are seeking a detail-oriented Staffing Agent to support our clients in filling a variety of retail and customer service positions.

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In this role, you will conduct structured first-round phone screenings, evaluate candidate qualifications, and move qualified applicants forward in the hiring process. As the first point of contact for candidates, you will represent our client's brand with professionalism, patience, and empathy, ensuring every applicant has a positive and respectful experience.

">Key Responsibilities:">
  • Conduct structured phone interview screenings with candidates
  • Follow a provided interview script while managing off-script conversations confidently
  • Evaluate candidate responses and make pass/fail hiring decisions based on established criteria
  • Record all candidate answers and decisions accurately in our applicant tracking system
  • Represent the client brand with professionalism and positivity in all candidate interactions
  • Maintain confidentiality and handle candidate data responsibly
  • Stay organized while balancing steady interview volume with efficiency and accuracy
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**Requirements:**

">
  • Strong English proficiency (verbal and written)
  • Excellent communication, listening, and note-taking skills
  • Ability to type quickly and accurately while on live calls
  • Reliable computer, headset, and stable internet connection
  • Ability to work 20-40 hours/week during 9 AM – 5 PM EST
  • Professionalism, patience, and respect when engaging with candidates
  • Strong attention to detail and ability to follow structured processes
">

**Preferred Qualifications:**

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  • Previous recruiting, staffing, call center, or customer service experience
  • Experience managing high-volume candidate pipelines
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