Customer Service Specialist

24 hours ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱3,000,000 - ₱3,600,000

The role of a Customer Service Specialist is integral to our business, serving as the connection point between customers and the broader organization.

Key Responsibilities:
  • Ensure timely and effective responses to customer inquiries, whether via chat, email or platform requests.
  • Create a sense of prompt and detailed attention for each customer, delivering an exceptional experience that leaves them feeling valued.
  • Manage client concerns to resolve issues efficiently, escalating when necessary.
Administrative Support:
  • Maintain accurate data entry and follow-up in accordance with service level agreements.
  • Timely Jira ticketing management for customer enquiries.
Reporting and Process Improvement:
  • Identify opportunities for improvement and innovation, positioning the business as a leader in customer service.
  • Recommend administrative process improvements to streamline, simplify and enhance relationships.
Internal and External Relationships:
  • Head of Customer Experience
  • Customer Success Managers
  • Wider internal team
  • Current clients
  • Integration partners
Requirements:
  • Microsoft Office Suite - Intermediate level
  • Outstanding written and verbal communication skills
  • High attention to detail
  • Active problem-solving skills
  • Jira ticket management experience
Desirable Skills:
  • Property Management software experience
  • Real Estate industry experience
  • Able to understand Residential Tenancy Legislation
Competencies:
  • Excellent communication skills
  • Attention to detail
  • High levels of proactivity and initiative-taking
  • Ability to actively problem-solve
  • Time and prioritization management
Additional Notes:
  • Must be available for a rotating roster between 8am and 8pm, Monday to Friday (AEST/AEDT)
  • Work within Australian time-zones
  • Required to work on non-national Australian public holidays

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