Customer Service Representative

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱5,000 - ₱8,000
Job Overview

MCI is a leading Business Process Outsourcing (BPO) company focused on delivering tailored solutions to meet clients' needs. We're seeking enthusiastic professionals to support inbound and outbound customer service initiatives for a diverse portfolio of well-known clients.

You'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This role requires individuals who are natural problem solvers and thrive on creating memorable customer experiences.

Strong proficiency in English, both written and spoken, is required.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications and Skills:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Expectations:

Compensation and benefits are designed to be competitive and to support growth over time. Starting compensation is based on experience. The company emphasizes balance, growth opportunities, and a supportive environment. Benefits may vary by geography.

Additional Requirements:
  • Must be authorized to work in the country where the job is based.
  • Willingness to undergo a Level II background/security investigation and drug screening. Offers are contingent on results.

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