Global Technical Support Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeExpertise Full time $80,000 - $120,000
Job Summary

We are seeking a Managed Services Engineer to provide exceptional support and deliver superior service to ISP/MSP business customers worldwide.

This is a Full-Time, 100% Remote opportunity with multiple shift options available. Mandarin fluency is required.

Key Responsibilities:
  • Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.
Requirements:
  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong command-line networking skills (Cisco, Fortinet, Juniper).
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.
Why Choose Us:
  • Room to grow at a high-growth company.
  • An environment that celebrates ideas and innovation.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses to encourage the addition of great new people to the team.
Employment Type:
  • Full-time.
Job Function:
  • Engineering and Information Technology.
Industries:
  • Software Development.

  • Technical Dynamics Support Specialist

    23 hours ago

    Cainta, Calabarzon, Philippines beBeeDynamics Full time ₱800,000 - ₱1,200,000

    Job DescriptionWe are seeking a highly skilled Technical Dynamics Support Specialist to join our global support team. The ideal candidate will have in-depth technical knowledge of corporate Dynamics environments and the ability to work collaboratively with other teams to support business application needs.This role is responsible for ensuring corporate...

  • Renewable Energy Technical Support Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeRenewableEnergy Full time $80,000 - $100,000

    About Renewable Energy Technical Support RoleJob Description:We are seeking a highly skilled technical support specialist to join our global customer support team. The successful candidate will play a pivotal role in resolving technical challenges involving multiple platform issues, data flows, networking, communication failures, and KPI calculations for...

  • Technical Support Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱2,000,000 - ₱2,500,000

    Technical Support SpecialistOur organization is seeking a skilled Technical Support Specialist to provide expert assistance and resolve issues related to our Manufacturing Execution System (MES).Key Responsibilities:Working under the guidance of a Support Manager, you will work independently and collaboratively with the support team to address technical...

  • Technical Support Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job Title: Technical Support SpecialistMCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, it has established itself as a trusted partner in the industry.As a Technical Support Representative, you will...

  • Technical Support Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeCustomer Full time $30,000 - $50,000

    Job TitleWe are seeking a highly skilled Technical Support Specialist to join our team.Job DescriptionThe Technical Support Specialist will provide expert technical assistance and support to customers, partners, and colleagues via phone, email, and chat. This role requires a strong analytical mind, excellent problem-solving skills, and the ability to work in...

  • IT Support Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeIT Full time ₱1,200,000 - ₱1,500,000

    Job Title: IT Support Specialist">Overview:">We are seeking a highly skilled and experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our clients and internal teams, ensuring the security, integrity, and efficiency of our operations.">Key Responsibilities:">">Provide...

  • Global Database Support Leader

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $120,000

    Lead a Global Team of Support EngineersWe are seeking an experienced leader to guide our team of Technical Support Engineers across various time zones.Oversee the daily operations of your team, ensuring high-quality support for open source database technologies.Mentor and coach engineers through technical and non-technical challenges.Manage scheduling,...

  • Technical Support Specialist

    1 day ago

    Cainta, Calabarzon, Philippines beBeetechnical Full time $60,000 - $80,000

    We are seeking a highly skilled Technical Support Specialist to join our team.Job Description:Providing End-User Support:Offer white-glove service desk support via multiple channels including phone, email, and chat.Manage incidents and requests within the ServiceNow ticketing system.Perform daily ticket follow-ups with end-users to ensure timely...

  • Senior Technical Support Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱6,780,000 - ₱9,980,000

    Job Title:Senior Technical Support SpecialistDescription:We are seeking a skilled Senior Technical Support Specialist to join our team. This senior-level position is responsible for providing advanced technical support and troubleshooting for end-user devices, software applications, and company infrastructure.Key Responsibilities:Troubleshoot complex issues...

  • Technical Support Professional

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱50,000 - ₱100,000

    Technical Support Specialist PositionWe are seeking a dedicated and customer-focused technical support specialist to provide expert assistance and troubleshooting solutions for diverse clients across various industries.The selected candidate will be responsible for responding to inbound technical support requests via phone, chat, or email, diagnosing and...