Customer Service Expert for Telco Account

7 days ago


Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time
TORCH Solutions is seeking highly motivated and customer-oriented individuals to join our dynamic team as Customer Service Representatives (CSRs) for a seasonal full-time position based in Cagayan de Oro, Misamis Oriental.

We offer the opportunity to provide exceptional customer service and support to our valued clients, working in a fast-paced environment that fosters teamwork and career advancement. Our employees enjoy competitive compensation, benefits including health insurance, retirement plans, and paid time off, as well as flexible scheduling options to achieve work-life balance.

The ideal candidate will have excellent communication and interpersonal skills, strong problem-solving and decision-making abilities, proficiency in English and the local language, enthusiasm, patience, and a genuine passion for customer service. They will be able to respond to inbound customer inquiries and requests via phone, email, or chat channels, resolve customer issues and concerns in a timely and professional manner, and provide accurate information about products and services. Additionally, they will maintain detailed records of customer interactions and collaborate with team members to ensure a seamless customer experience.

As a seasoned professional in customer-facing roles, you will be familiar with customer relationship management (CRM) tools and have basic computer skills. If you're looking for a challenging and rewarding opportunity to grow your career and make a meaningful impact, we encourage you to apply now.

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