Customer Service Ambassador

1 week ago


Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing And Business Consulting Full time
About This Role

At Lexie Staffing And Business Consulting, we are seeking a highly skilled Customer Service Ambassador to join our team. As the primary point of contact for our clients, you will be responsible for managing incoming calls and customer service inquiries with exceptional communication skills.

Key Responsibilities
  • Manage large volumes of incoming phone calls to provide timely and effective solutions to customer inquiries.
  • Analyze customer needs to ensure satisfaction and resolve issues in a professional manner.
  • BUILD SUSTAINABLE RELATIONSHIPS WITH CUSTOMER ACCOUNTS THROUGH OPEN AND INTERACTIVE COMMUNICATION.
  • Provide accurate and complete information using the right methods and tools.
  • Achieve personal and customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
  • Maintain accurate records of customer interactions, process customer accounts, and file documents.
  • Follow established communication procedures, guidelines, and policies.
What We Offer

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience and location. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off.

Requirements

To succeed in this role, you should have:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Proficiency in using technology to manage customer interactions.
Salary Estimate

The estimated salary for this role is $52,500 per year, based on national averages and industry standards. However, salaries may vary depending on your location and level of experience.



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