Customer Service Representative

2 weeks ago


Cagayan de Oro, Northern Mindanao, Philippines Neksjob Philippines Full time

We are seeking a highly skilled Customer Service Representative to join our team at Neksjob Philippines. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing excellent customer service.

Job Description

A Customer Service Representative is responsible for handling customer concerns and complaints regarding goods and services. They assist consumers with returns, upgrades, and purchases, while also offering guidance and technical support.

This role is perfect for individuals who have strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. As a Customer Service Representative, you will be the face of our company, and we are looking for someone who can provide top-notch service to our customers.

Responsibilities
  • Handle customer inquiries and concerns via phone, email, or chat
  • Provide product information and answer questions about our services
  • Assist customers with returns, exchanges, and refunds
  • Upsell and cross-sell products and services
  • Document customer interactions and resolve issues in a timely manner
Requirements

To be successful as a Customer Service Representative, you will need to have:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • The ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Familiarity with Microsoft Office and internet browsing
Why Work with Us?

Neksjob Philippines offers a competitive salary package, including:

  • A base salary of P15,000 per month
  • Exciting performance bonuses and account-specific allowances
  • Career advancement opportunities
  • Comprehensive healthcare benefits
  • Promote within the company

We are committed to providing a positive and supportive work environment that allows our employees to grow and develop their skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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