Senior Customer Support Specialist

1 month ago


Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time
About Us

TORCH Solutions is a dynamic company dedicated to delivering exceptional customer service and support. We are seeking highly motivated and customer-oriented individuals to join our team as Senior Customer Support Specialists for a Telco Account on a seasonal basis.

Job Description

We offer a full-time position based in Cagayan de Oro, Misamis Oriental, where you will have the opportunity to provide top-notch customer support and maintain a seamless customer experience.

Key Responsibilities:
  • Respond to inbound customer inquiries and requests via phone, email, or chat channels
  • Resolve customer issues and concerns in a timely and professional manner
  • Provide accurate information about products and services
  • Upsell and cross-sell relevant products and services to customers
  • Maintain detailed records of customer interactions
  • Adhere to established policies, procedures, and quality standards
  • Collaborate with team members to ensure a seamless customer experience
Requirements

To succeed in this role, you will need:

  • Previous experience in a customer service or call centre environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proficiency in English and the local language
  • Enthusiasm, patience, and a genuine passion for customer service
  • Willingness to work in a fast-paced, dynamic environment
  • Basic computer skills and familiarity with customer relationship management (CRM) tools
Compensation and Benefits

We offer a competitive salary range of ₱25,000 - ₱35,000 per month, depending on your qualifications and experience. In addition, we provide a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.

What We Offer

At TORCH Solutions, we value our employees and strive to create a positive and supportive work environment. We believe that our employees are our greatest asset, and we are committed to providing them with the tools, resources, and support they need to succeed.



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