Customer Support Specialist

3 days ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time ₱46,946 - ₱97,090

Technical Service Representative Job Overview

Job Description:

As a Technical Service Representative, you will play a critical role in ensuring that technical support and customer service requests are resolved in a timely manner. This involves providing exceptional front-line technical support via email, phone, and chat while achieving target customer satisfaction on assigned tickets.

Key responsibilities include fully documenting all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as updating existing documentation when found to be incomplete or inaccurate. You will also identify recurring customer issues and work to diagnose root causes, then collaborate with the Support Team to determine permanent resolutions and solve tickets in the queue.

Additionally, this role may involve participating in an on-call schedule, including weekends and after-hours, as well as completing assigned training and any other technical training which relates to your job and required skills.

Required Skills and Qualifications:
  • Proficient with Active Directory Fundamentals On-Prem and Azure O365
  • Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
  • Working knowledge of Windows desktop and server operating systems plus Cloud hosting principles
  • Knowledge of local printer configurations in Remote VMs & Local on-prem machines
  • Minimum 2 years of working experience in technical support
  • Experience supporting MS Office products (QuickBooks experience is preferred)
  • Recent working experience with Active Directory
  • MS certifications would be a bonus but not required (Microsoft Certified)
Benefits:
  • Remote/WFH Work Option
  • Competitive Hourly Rate: Php 238.10 per hour

 

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