Technical Support Representative

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCareer Full time ₱600,000 - ₱1,000,000
Remote Technical Support Role Overview

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet diverse client needs. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for various clients across industries. In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience and reside within a reasonable commuting distance from our office location.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Requirements
  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Benefits
  • Competitive compensation package
  • Opportunities for career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace

At MCI, your hard work deserves recognition and rewards. We offer a range of benefits to support and reward our team members.

Physical Requirements

This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment
All MCI Locations
  • Must be authorized to work in the country where the job is based

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

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