Technical Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱25,000 - ₱35,000
Job Overview

MCI is a leading provider of tailored solutions that meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking highly motivated and dedicated individuals to join our team as Technical Support Representatives. If you enjoy helping others and are tech-savvy, this may be an ideal opportunity for you.

Key Responsibilities
  • Provide first-level technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.
  • Maintain high customer satisfaction through effective communication.
Required Skills and Qualifications
  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is a plus.
Benefits

We offer a competitive compensation and benefits package designed to be attractive to top talent. This includes:

  • HMO, Medical and Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Opportunities for growth and promotion.
Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Diversity and Equality

MCI is committed to providing a work environment free from discrimination and one where employees are treated with dignity and respect. All aspects of employment at MCI are based solely on merit and qualifications.

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