Technical Support Specialist Opportunity

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCareer Full time $30,000 - $50,000
Job Title

Technical Support Representative Opportunity

We are seeking a highly skilled and customer-focused Technical Support Representative to join our team. In this role, you will provide technical assistance and troubleshooting support for a variety of clients across industries.

Your Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions

What We Are Looking For:

  • Strong command of the English language
  • Previous call center experience
  • Work from home experience
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

About Our Benefits:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

About Us:

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

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