Senior Technical Support Representative

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱15,000 - ₱20,000
Senior Technical Support Specialist

We are seeking an experienced Senior Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our customers, ensuring timely resolution of issues and delivering a seamless customer experience.

Key Responsibilities:
  • Customer Support: Respond promptly to customer inquiries, provide effective solutions, troubleshoot issues and ensure timely resolution of concerns.
  • Customer Education: Offer ongoing training and guidance on product features, updates and best practices to help customers maximize the value of our platform.
  • Issue Escalation: Identify and escalate more complex issues to senior members of the customer success or technical teams, ensuring efficient and seamless problem resolution.
  • Product Feedback: Gather and communicate customer feedback to the product development team to support continuous improvement and innovation.
Requirements:
  • Experience: Minimum 3 years of experience in a Customer Success, Support or Account Management role within a SaaS environment.
  • Skills: Proven experience in a customer-facing role, strong ability to troubleshoot and resolve issues with a customer-focused approach, exceptional written and verbal communication skills, with the ability to simplify complex topics and adapt communication styles to diverse audiences.
Benefits:
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

  • Technical Support Representative

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCareer Full time ₱600,000 - ₱1,000,000

    Remote Technical Support Role OverviewMCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet diverse client needs. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking skilled and customer-focused Remote Technical Support...

  • Technical Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeMechanical Full time ₱220,000 - ₱472,000

    Customer Service Delivery Expertise:Technical Support RepresentativeOur Technical Support Representatives are the primary interface for our customers' hardware and software technical assistance.The role requires synthesizing both internal and external feedback and turning it into actionable items, working with the corrective actions, supporting teams and...

  • Remote Technical Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeetechnical Full time ₱136,362 - ₱201,551

    Technical Support Representative RoleWe are seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for various clients across industries. As a Technical Support Representative, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through...

  • Senior Technical Support Manager

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeLeadership Full time ₱3,000,000 - ₱5,000,000

    Job Title: Technical Support Team LeadA key leadership role is available in our Technical Support team, responsible for leading a team of Technical Support Representatives to ensure the successful support of our user base and continuous improvement of team capabilities and performance.Key responsibilities include managing own time effectively to ensure that...

  • Senior Technical Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSupport Full time $12,000 - $16,800

    Job OverviewThe Senior Technical Support Engineer plays a pivotal role in ensuring customer satisfaction and resolving technical issues effectively.This critical position involves providing high-level technical support to WordPress users across the globe, leveraging ticket and live chat-based help desk systems.As a seasoned professional, you will be...

  • Technical Support Expert

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job DetailsMCI offers first-level technical support to clients through a contact center.We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide initial assistance for technical issues.Main Responsibilities:Respond to technical queries from customers via calls, emails, or chats.Troubleshoot hardware, software, and...

  • Technical Support Representative

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱320,000 - ₱760,000

    Remote Support SpecialistThis is an excellent opportunity to work with a fast-growing SaaS company that automates work, enforces standards, and proves compliance for its global customers.The ideal candidate will be responsible for addressing inbound customer inquiries via phone, email, and live chat. This includes responding to email, live chat, and phone...

  • Technical Support Professional

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱40,000 - ₱80,000

    Job OverviewRemote Technical Support Representative Job OpportunityWe are seeking skilled and customer-focused technical support professionals to provide technical assistance and troubleshooting support for a variety of clients across industries.The ideal candidate will respond to technical inquiries, resolve issues related to hardware, software, and...

  • Remote Technical Support Representative

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱80,000 - ₱100,000

    Job Title: Remote Technical Support SpecialistAs a remote technical support specialist, you will serve as the primary point of contact for clients across various industries. Your key responsibilities will include providing technical assistance and troubleshooting support via phone, chat, or email. You will respond to inbound technical support requests,...

  • Technical Support Representative

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time $90,000 - $120,000

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team.This is an exciting opportunity for individuals who share our passion for delivering exceptional customer experiences and contributing to the growth and success of our organization.This role involves collaborating with customers to address their inquiries, resolve complaints,...