Technical Solutions Expert

We are seeking a skilled Technical Solutions Engineer to join our Revenue Operation Department.

In this role, you will be a technical expert, a strategic partner to sales teams, and a strong communicator. You will have a passion for solving customer problems through creative technical solutions.

• Engage in functional & technical discussions with customers, understanding their requirements and pain points.
• Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
• Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.

Key Responsibilities:

• Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
• Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
• Contribute to proposal responses (RFIs/RFPs), addressing functional and technical requirements.

Knowledge Sharing & Best Practices:

• Stay updated on best practices and product knowledge, sharing insights with internal teams.
• Collaborate with colleagues on technical solutions and problem-solving strategies.

Product Representation & Travel:

• Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
• Address technical questions and follow up on pending issues.
• Invest in personal and professional growth, expanding your technical skills and product knowledge.

Requirements:

• 2-4 years of experience in a Technical Solutions Engineering or similar technical customer-facing role.

Technical Skills:

• Strong understanding of our product suite, including front-end and back-end functionality.
• Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
• Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.

Strategic Mindset:

• Ability to align technical solutions with customer needs and business objectives.

Preferred:

• Bachelor's or Master's degree in relevant/related fields.
• Experience in Sales/Solutions Engineering and Management within the Technology sector.

Our organization maintains a comprehensive Total Rewards package that is competitive within the local job market.

Beyond the intrinsic rewards of positively impacting global education, and thriving in an inclusive and collaborative work environment, the extrinsic rewards include generous time off and health and wellness programs that offer choice and flexibility.

Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

• Customer Centric - We put educators and learners at the center of everything we do.
• Passion for Learning - We constantly learn and grow, and build a workplace which enables us to do so.
• Integrity - We believe integrity shapes our products, how we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We take action and empower teammates to make decisions.
• One Team - We strive to collaborate effectively and celebrate each other's successes.
• Global Mindset - We respect local cultures and embrace diversity, thinking globally and acting locally to maximize our impact on education.