Content Leadership Professional

4 days ago

San Fernando, Central Luzon, Philippines beBeeContent Full time ₱600,000 - ₱950,000
Key Job Details

This is a Leadership Role in the Content Moderation team. As an experienced professional, you will take on responsibilities that include building and managing high-performing teams.

Main Responsibilities
  • Manage relationships between clients and internal teams to achieve exceptional results.
  • Own and drive the overall service delivery of content moderation programs, ensuring quality, compliance, and customer satisfaction.
  • Analyze operational performance metrics and lead the team to meet performance goals.
  • Collaborate with experts to ensure agents are aligned with platform policies and guidelines.
  • Provide actionable insights to clients on emerging trends, policy challenges, and improvement opportunities.
  • Support the team in handling complex, sensitive, or policy-defining content cases.
  • Oversee governance meetings, create reports, and track key operational and trust & safety metrics.
Required Skills and Qualifications
  • Strong understanding of digital platforms and content ecosystems.
  • Excellent stakeholder management, communication, and leadership skills.
  • Demonstrated expertise in managing high-performing operational teams.
  • Strong analytical and problem-solving skills; ability to interpret data and drive insights.
  • Ability to maintain composure while working with sensitive content.
Essential Requirements
  • Experience: Minimum 3-5 years in content moderation, with at least 2-3 years in a leadership role.
  • Skills: Strong leadership and people management skills, excellent decision-making abilities, familiarity with online community management tools, strong analytical and reporting skills.
  • Personal Attributes: Ability to work under pressure, professionalism, empathy, cultural sensitivity, and strong problem-solving skills.

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