Content Moderator Manager

2 days ago

San Fernando, Central Luzon, Philippines beBeeOperations Full time ₱4,000,000 - ₱6,000,000
Job Summary

We are seeking an experienced and organized individual to fill the role of Operations Manager. This is a critical position that requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.


Key Responsibilities:
  • Serve as the primary liaison between internal teams and clients, ensuring high levels of satisfaction and operational excellence.
  • Oversee the overall service delivery of the moderation program, including SLA, quality, and compliance adherence.
  • Analyze daily/weekly operational performance metrics and lead the team in achieving performance goals.
  • Collaborate with quality and training teams to ensure agents are aligned with platform policies and guidelines.
  • Provide regular feedback to clients on emerging trends, policy challenges, and improvement opportunities based on agent reports and user content insights.
  • Support the team in handling escalations, especially involving complex, sensitive, or policy-defining content cases.
  • Lead governance meetings, prepare reports and dashboards, and track key operational and trust & safety metrics.
  • Partner with workforce management and recruiting teams to forecast volume, staffing needs, and skill requirements.

Required Skills and Qualifications:
  • Strong understanding of content moderation, digital platforms, or trust & safety ecosystems.
  • Excellent stakeholder management, communication, and interpersonal skills.
  • Demonstrated leadership in managing high-performing operational teams.
  • Strong analytical and problem-solving skills; ability to interpret data and drive insights.
  • Ability to maintain composure and professionalism while working with sensitive or distressing content.
  • Emotional intelligence and people management skills to support team well-being and performance.

Benefits:
  • A collaborative and supportive work environment with opportunities for career growth.
  • The ability to handle exposure to sensitive or explicit content as part of the job.

Additional Information:

This role requires a Bachelor's degree in any discipline and at least 2-3 years of experience in content moderation, preferably with leading social media brands in a program/account management role.


Prior experience handling sensitive or regulated content is highly valued.

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