
Strategic Vendor Manager
1 week ago
Unlock Business Potential as a Strategic Vendor Manager
You will play a crucial role in building and growing our strategic relationships with leading telco and networking vendors, optimizing procurement, strengthening partnerships, and aligning services with customer and business needs.
Key Responsibilities- Vendor Relationship Management: Build and manage deep partnerships with core telco vendors to drive service growth, joint enablement, and procurement efficiency.
- Contract & Commercial Management: Negotiate agreements, SLAs, and pricing structures to maximize business value while ensuring competitive positioning and profitability.
- Program Development & Lifecycle Ownership: Oversee vendor-aligned service offerings across SD-WAN, SASE, networking, UCaaS, and cloud solutions—owning roadmap, launch, and optimization.
- Cross-Functional Enablement: Partner with engineering, finance, operations, and sales to design scalable frameworks, pricing models, SOPs, and go-to-market strategies.
- Performance & Governance: Lead vendor scorecards, KPIs, and quarterly business reviews (QBRs) to measure vendor performance, track service reliability, and identify risks/opportunities.
- Risk & Compliance: Manage technology, supply chain, and regulatory risks while ensuring compliance with vendor security standards and audit requirements.
- Customer Experience Advocacy: Champion a customer-first approach by improving service reliability, addressing escalations, and integrating feedback into vendor program improvements.
- Direct experience managing telco vendor programs
- Strong background in vendor and distributor negotiations, contract management, and SLAs
- Proven success in building and scaling vendor-aligned managed services programs
- Familiarity with SD-WAN, SASE, UCaaS, cloud platforms, and networking solutions
- Financial acumen to manage pricing models, budgets, and cost optimization
- Strong track record of vendor governance through KPIs, scorecards, and QBRs
- Excellent communication, negotiation, and relationship-building skills
- Ability to collaborate effectively across Sales, Engineering, Operations, Finance, and Marketing
- A dynamic environment that values innovation and collaboration
- A platform for professionals to grow and develop their expertise
- An opportunity to shape the future of business communication and make a meaningful impact
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