Third Party Vendor Management Specialist

1 week ago

Pasig, National Capital Region, Philippines beBeeVendorManagement Full time ₱4,000 - ₱6,000
Job Title: Vendor Relationship Manager

We are seeking an experienced professional to manage and oversee third-party vendors within the Consumer domain for our Business Process Outsourcing (BPO) operations.

The ideal candidate will possess in-depth knowledge of Consumer support requirements, vendor management best practices, and a proven track record of effectively managing vendor relationships.

Key Responsibilities:
  • Performance and relationship management of BPO Vendors
  • Generate insights and present them to stakeholders
  • Create and execute strategies to improve vendor performance
  • Ensure vendors are compliant with regulatory requirements policy wise and contractually
  • Find solutions to performance-related problems using a Lean Six Sigma mindset
  • Drive continuous improvements and quality performance of partner metrics such as quality, productivity, staffing, training, attrition, and efficiency
  • Hold vendors accountable to executing operational excellence and contractual standards
  • Participate in strategic decisions designed to meet quality and service goals
  • Identify, analyze, and resolve technical, process, and operational issues providing quick and conclusive solutions
Requirements:
  • 3+ years of relevant vendor management or Consumer Operations experience
  • Experience leading BPO operations preferably in the Consumer space or directly relevant Consumer Operations
  • Excellent communication skills both written and verbal
  • Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced environment
  • Demonstrated ability to use data to drive operations improvements
  • Extensive understanding of industry trends and practices

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