Vendor Manager/Head
3 days ago
Vendor Manager/Head
- Manage the full vendor lifecycle: sourcing, onboarding, contracting, performance tracking, renewals, and offboarding.
- Establish and maintain governance frameworks, policies, and controls.
- Lead oversight of vendor-contracted personnel and ensure operational success across all departments.
- Oversee cross-functional vendor relationships, including IT, Facilities, HR, Marketing, and consulting services.
- Negotiate contracts and renewals, including pricing, SLAs, KPIs, and risk terms, in collaboration with Legal and Finance.
- Work closely with internal teams to ensure vendor solutions meet business, compliance, and budgetary needs.
- Monitor vendor performance through regular reviews, audits, and risk assessments.
- Drive initiatives to streamline, consolidate, or rationalize vendor portfolios.
- Act as an escalation point for vendor-related issues.
- Partner with Security, Legal, Procurement, and Compliance to enforce regulatory and data privacy standards.
- Maintain vendor management tools, reports, and dashboards to support decision-making.
Qualifications
- 5+ years of experience in vendor management, procurement, or sourcing; 3+ years in a leadership role.
- Proven success managing diverse vendor categories (e.g., IT, SaaS, BPO, HR, Facilities).
- Strong knowledge of contract and risk management frameworks.
- Familiar with vendor governance tools (e.g., Ariba, Coupa, ServiceNow).
- Excellent stakeholder management and cross-functional collaboration skills.
- Skilled in negotiation, conflict resolution, and strategic decision-making.
- Strong organizational and project management capabilities.
- Ability to turn high-level goals into actionable plans.
- Bachelor's degree required; MBA or certifications (CIPS, SIG) preferred.
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