Exceptional Customer Experience Advocate

21 hours ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Customer Service Representative

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  • A leading Business Process Outsourcing company is seeking enthusiastic Call Center Representatives to support customer service initiatives for a portfolio of well-known clients.
  • This role involves handling incoming inquiries, proactively reaching out to customers, and promoting new products while delivering exceptional service.
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About the Role

We are looking for problem solvers who thrive on creating memorable experiences. As a Customer Service Representative, you will handle inbound and outbound calls professionally and efficiently.

Your responsibilities will include resolving customer issues through effective problem-solving, researching and retrieving information to support customer needs, accurately documenting interactions and process claims, guiding customers through options to find the best solutions, and following scripts, policies, and procedures while using available resources.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues through effective problem-solving.
  • Research and retrieve information to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.

Requirements:

  • 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems

Benefits:

  • Competitive compensation package
  • HMO coverage
  • Dental coverage
  • Allowances for meals, clothing, and laundry
  • Performance and loyalty bonuses

About Us

We provide business process outsourcing, staff augmentation, contact center customer services, and IT Services needs.

Why Work With Us?

We value your contributions and offer a supportive environment where you can grow. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

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