Exceptional Customer Experience Representative

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerCare Full time ₱400,000 - ₱800,000
Job Opportunity: Customer Care Specialist

The Role

This is a dynamic opportunity for an experienced customer service professional to join our fast-paced team. As a Customer Care Specialist, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and resolved in a timely manner.

  • Responding to and resolving customer inquiries, calls, and tickets related to the payroll platform.
  • Collaborating with the wider squad and support team to provide best practice system use and education to all our customers.
  • Proactively analysing and understanding product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
  • Conducting/triaging customer support issues and assigning to the appropriate team or resolving where possible.
  • Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with seniors/team leads and the product team.
  • Working with customers across multiple channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
  • Leveraging internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
  • Proactively contributing feature requests and help centre suggestions, where warranted and using customer insights.

What We Are Looking For

We are seeking an individual with 1-2 years experience in a fast-paced customer service/support environment, preferably with relevant Australian payroll experience. The ideal candidate will have strong problem-solving skills, ability to manage competing priorities, and excellent communication skills.

Benefits

At our company, we offer a remote working arrangement, cutting-edge tools to amplify your work, knowledge, and outputs. You'll surround yourself with ambitious colleagues who challenge you to do the best work of your life. You'll also have access to a wide range of benefits that includes - a generous paternity leave policy, subsidised egg freezing, WFH office expense budget, and outstanding learning & development opportunities.

Who We Are

We celebrate diverse perspectives and experiences, inviting people of all backgrounds and identities to apply for this position.

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