Customer Experience Advocate

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time ₱360,000 - ₱480,000
Job Overview

This role focuses on delivering exceptional customer experiences through various communication channels. As a key contact for users, you will be responsible for addressing inquiries, resolving issues, and providing timely updates.

Key Responsibilities
  • Respond to inbound calls and communicate effectively with customers via our in-house CRM platform.
  • Resolve inquiries efficiently, ensuring that core problems are addressed promptly.
  • Make outbound calls when necessary to address customer concerns.
  • Adopt a proactive approach to resolve inquiries on the spot where possible.
  • Manage a queue of tickets with competing priorities, utilizing your analytical skills to triage or action tickets via email, chat, or phone.
  • Escalate complex issues to internal teams or partners while maintaining transparent communication with customers.
  • Provide regular updates on active issues according to established service level agreements (SLAs).
Requirements and Qualifications

To excel in this role, you will need:

  • A bachelor's degree in a relevant field.
  • Minimum 2 years of customer-facing experience in a support or service role; ideally in finance-related areas.
  • Experience working with lending products, particularly in consumer-facing or phone-based environments.
  • Excellent verbal and written English communication skills.
  • Technical aptitude and ability to navigate new systems with ease.
  • Strong customer service and interpersonal skills, coupled with a proactive attitude.
  • Analytical and problem-solving abilities.
  • Excellent organization and time management skills to thrive in an agile environment.
Benefits and Perks
  • Salary: Competitive package
  • Flexible schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)
  • Referral bonuses and wellness facilities available
About Our Organization

Our company is recognized as a great place to work and a top-rated employer of choice. We provide opportunities for growth and development within a dynamic team environment.

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