Chief Customer Experience Officer

2 days ago

Cainta, Calabarzon, Philippines beBeeRelationship Full time ₱600,000 - ₱800,000
Key Job Responsibilities

Customer Success Manager Position Overview

In this role, you will be at the forefront of customer interactions, ensuring our clients receive maximum value from our services. As a key representative of our company, your goal will be to develop and maintain strong relationships with clients and assistants.

You will navigate the exciting world of virtual assistance, helping businesses optimize their operations and achieve their goals. Your responsibilities will include:

  • Growing Client Relationships: Review client accounts, performance metrics, and goals to identify growth opportunities; address and resolve client issues promptly and effectively;
  • Onboarding Process Facilitation: Facilitate the onboarding process for new customers, providing comprehensive support; ensure smooth transitions and effective use of Magic's services;
  • Cross-Functional Collaboration: Act as the voice of the customer internally, advocating for their needs; work proactively to ensure customer retention and minimize churn;
  • Data Analysis and Insights: Gather customer feedback and collaborate with product and development teams; analyze customer data to provide insights and recommendations;
Measuring Success in Customer Success Management
  • Maintaining and improving client continuity and satisfaction;
  • Growing revenue from existing accounts through upsells and expansions;
  • Achieving and maintaining positive client feedback;
Fulfilling Key Requirements for Success
  • Proven experience in account management, relationship management, or customer success in the B2B realm;
  • Strong business acumen and understanding of the B2B sales cycle;
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors;
  • Experience engaging with top-tier clients (C+-level) with executive-level communication;
  • Proficiency in CRM software (e.g., HubSpot) to manage customer relationships and drive progress;
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences;
  • A self-motivated, results-driven attitude towards customer success;
  • Bachelor's Degree in any field;

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