Leading Customer Experience Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeEmpathy Full time ₱1,800,000 - ₱2,500,000
Customer Service Representative Role

We are looking for a skilled and dedicated professional to interact with customers, address inquiries, and resolve complaints regarding products and services. As a customer advocate, you will work closely with internal and external teams to handle customer needs, providing excellent service in a timely and professional manner.

The ideal candidate will be passionate about delivering world-class client experiences and driving bold impact. They will possess excellent communication skills, a strong analytical mind, and the ability to work in a fast-paced environment.

Responsibilities
  • Interact with customers to provide accurate information with empathy, courtesy, and professionalism.
  • Perform problem tracking, documenting, prioritizing, and resolving issues.
  • Evaluate opportunities for continuous process improvement.
  • Deliver exceptional service, maximizing customer satisfaction.
  • Stay updated on product and service knowledge.
Requirements
  • You are fluent in English, written and spoken.
  • Curious and authentic, with analytical thinking and attention to detail.
  • Proactive and self-motivated, with a passion for client satisfaction.
  • Amenable to work rotating shifts.

Basic cloud-based applications knowledge (Google Drive, Google Sheets, Google Docs), MS Office applications, and excellent reading comprehension and communication skills are required. The ideal candidate will have 6 months to 1 year of customer service experience.

What We Offer
  • A dynamic and supportive team environment.
  • Opportunities for growth and professional development.
  • A chance to make a real impact in the lives of our customers.

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