Remote Customer Experience Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱180,000 - ₱250,000
Customer Service Representative Job Opportunity

We are seeking highly skilled and enthusiastic individuals to fill the role of Customer Service Representative. As a member of our team, you will be responsible for providing exceptional customer support and ensuring a high level of satisfaction.

About the Role:

This is an exciting opportunity to join our remote team as a Customer Service Representative. You will work closely with customers to resolve their queries and concerns in a timely and efficient manner. Your primary responsibility will be to provide world-class customer service and ensure that every interaction leaves a positive impression.

Key Responsibilities:

  1. Provide timely and accurate responses to customer inquiries via phone, email, and chat.

  2. Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.

  3. Maintain a thorough understanding of our products and services to provide accurate information to customers.

  4. Document customer interactions and issue resolutions in our CRM system.

  5. Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.

  6. Collect and relay customer feedback to relevant departments for continuous improvement.

  7. Work closely with team members and supervisors to ensure a seamless customer service experience.

Qualifications:

  1. Prior experience in a customer service role, preferably in a remote or night shift setting.

  2. Experience with CRM software and customer support tools.

  3. Excellent verbal and written communication skills in English.

  4. Strong problem-solving and troubleshooting abilities.

  5. Ability to manage multiple tasks and priorities in a fast-paced environment.

Technical Proficiency:

Comfortable using various communication platforms and remote work tools.

Education:

High school diploma or equivalent; a degree in a related field is a plus.

Work Conditions:

Type: Remote position.

Shift: Night shift hours to cater to our global customer base.

Active pooling for full-time opportunities.

If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join us in providing outstanding customer experiences and contributing to our team's success.

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