Remote Disaster Relief Customer Experience Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeService Full time $30,000 - $45,000
Customer Experience Specialist Opportunity

At our organization, we are committed to delivering exceptional customer experiences that drive business results. We are seeking a highly motivated and skilled Customer Experience Specialist to join our team in a temporary, remote role as part of our disaster relief efforts.

The ideal candidate will be responsible for providing top-notch customer service, applying the latest customer experience techniques, and learning our account management systems. This is a unique opportunity to make a meaningful impact on customers' lives while gaining valuable skills and experience.

Key Responsibilities:

  • Provide exceptional customer service through various communication channels
  • Apply customer experience techniques and best practices to resolve customer inquiries
  • Learn and utilize our account management systems to deliver seamless customer experiences
  • Collaborate with cross-functional teams to achieve business objectives
  • Escalate complex issues to proper channels for timely resolution

Requirements:

  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Reliability, punctuality, and strong work ethic
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service orientation (empathetic, responsive, patient, and conscientious)
  • Multi-tasking, focus, and self-management skills
  • Strong team orientation and customer focus
  • Thriving in a fast-paced environment with change and ambiguity prevalent
  • Excellent interpersonal skills and relationship-building abilities

Benefits:

  • HMO
  • Full salary pay upon training
  • Free meal during training
  • Medical / Dental Coverage
  • Career Growth and Learning Opportunities
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance & Loyalty Bonus
  • Frequent disinfection, fogging of work place
  • Opportunities for Growth & Promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Meeting awesome people / honing your social skills / making new friends
  • Plus more in-office rewards, raffles, recognition gifts, treats

Conditions of Employment:

  • Must be authorized to work in the country where the job is based
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening

Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA), it is our policy to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Equal Opportunity Employer:

We embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect.

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