Remote Customer Experience Representative

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱27,325 - ₱32,865
Customer Support Specialist

We're seeking a customer-centric professional to join our team as a Customer Support Specialist. This role involves providing top-notch support to customers via various channels, including chat, email, and phone.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Handle product-related issues, order tracking, returns, and account concerns
  • Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
Requirements
  • Excellent written and spoken English communication skills
  • At least 1 year of experience with both Shopify and Gorgias
  • Ability to work independently and handle multiple conversations at once
  • Empathetic, patient, and reliable when addressing customer concerns
  • Team-oriented with a strong work ethic and attention to detail
What We Offer
  • Competitive pay with annual performance-based increases
  • Paid time off for rest and relaxation
  • Health and dental insurance or health stipend for overall well-being
  • Holiday bonuses as a token of appreciation
  • Fully remote setup for flexibility
  • Opportunities for growth and development within the company
What You'll Need To Work From Home
  • A computer or laptop with a stable internet connection (at least 15 Mbps upload/download speed)

When applying, use application code: CS

If you're experienced with Shopify and Gorgias, and passionate about delivering exceptional customer experiences from home, we'd love to hear from you.

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