Senior Contact Center Platform Engineer

1 day ago

Mandaluyong City, National Capital Region, Philippines YONDU INC. Full time ₱900,000 - ₱1,200,000 per year

Job Title: Senior Contact Center Platform Engineer

Key Responsibilities

As a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations:

• Automation: You will be responsible for the creation and management of automation workflows using Terraform.

• Cloud Telephony: You will manage and resolve complex escalations for our cloud-based platforms, such as Nuance.

• Server Management: You will provide deep, expert-level server support for the Calabrio platform.

• Security: You will lead and execute security patching across all on-premise platforms, including Avaya, Dtools, Sprinkler, and Verint.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

• 5+ years of experience in a senior engineering role focusing on platform management.

• Deep, demonstrable expertise in either:

o Cloud technologies and Infrastructure as Code (specifically Terraform).

o On-premise server administration, management, and security patching.

• Strong knowledge of contact center technologies and architecture.

• Proven ability to lead technical projects and resolve complex, systemic issues.

Desired Qualifications

• Expertise in both Cloud/Automation and Infrastructure/Security specializations.

• Professional certifications such as Terraform Associate, AWS/GCP Certified Engineer, or relevant security certifications (e.g., Security+).

• Advanced scripting skills (e.g., Python, PowerShell).

Work Set up: Hybrid

Number of days in a month or week that needs to be in the office: 2x RTO

Location (During onsite): Robinsons Cybergate Tower2

  • Senior Contact Center Platform Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines GECO Asia Pte Ltd Full time

    We are seeking an experienced Senior Contact Center Platform Engineer to join our team. This role is critical to the success of our client's business operations, as contact center platforms are at the core of customer engagement. The Senior Engineer will focus on system engineering, automation, and serve as the highest point of technical escalation across...

  • Senior Contact Center Platform Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeEngineer Full time ₱800,000 - ₱1,200,000

    Job OverviewWe are seeking an experienced professional to lead our contact center engineering team. This role is critical to the success of our business operations, as contact center platforms are at the core of customer engagement.Key Responsibilities:System Engineering: Design and implement automation workflows using Terraform and related tools.Cloud...

  • Senior Contact Center Platform Engineer

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Xurpas Enterprise, Inc Full time ₱600,000 - ₱1,200,000 per year

    DescriptionAs a senior engineer, you will focus on system engineering, automation, and serve asthe final escalation point. Your duties will align with one of the following specializations:● Automation: You will be responsible for the creation and management ofautomation workflows using Terraform.● Cloud Telephony: You will manage and resolve complex...

  • Senior Contact Center Platform Engineer

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Xurpas Enterprise Full time $90,000 - $120,000 per year

    DescriptionAs a senior engineer, you will focus on system engineering, automation, and serve asthe final escalation point. Your duties will align with one of the following specializations:● Automation: You will be responsible for the creation and management ofautomation workflows using Terraform.● Cloud Telephony: You will manage and resolve complex...

  • Contact Center Platform Engineer

    1 day ago

    Mandaluyong City, National Capital Region, Philippines NYGC Services, Inc. Full time $90,000 - $120,000 per year

    Automation: You will be responsible for the creation and management of automation workflows using Terraform.Cloud Telephony: You will manage and resolve complex escalations for our cloud-based platforms, such as Nuance.Server Management: You will provide deep, expert-level server support for the Calabrio platform.Security: You will lead and execute security...

  • Platform Engineer

    1 day ago

    Mandaluyong City, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Senior Contact Center Platform EngineerKey ResponsibilitiesAs a senior engineer, you will focus on system engineering, automation, and serve as the final escalation point. Your duties will align with one of the following specializations:¬タᄁ Automation: You will be responsible for the creation and management of automation workflows using...

  • Platform Engineering Manager

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeEngineer Full time ₱800,000 - ₱1,200,000

    Job DescriptionWe seek an experienced contact center platform engineer to spearhead our technical operations. This role is pivotal in ensuring the success of our client's business operations, as contact center platforms are at the core of customer engagement.Key Responsibilities:Automation: Design, implement, and manage automation workflows using Terraform...

  • Contact Center Platform Analyst

    1 day ago

    Mandaluyong City, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time $40,000 - $60,000 per year

    Hi,I'm Ishika and I work as Technical Recruiter at Artech. Please find the Job Description below and let me know if you are interested in the same.Job Title: Contact Center Platform Analyst Job Type: Hybrid (2x a week onsite)Location: Mandaluyong, 1550, PHPosition Type: 6 months contractNo. of hours per week: 45Shift Timings : (will depend on the project's...

  • Contact Center Platform Analyst

    24 hours ago

    Mandaluyong City, National Capital Region, Philippines Yondu, Inc. Full time $40,000 - $60,000 per year

    Key ResponsibilitiesYour primary responsibilities will be centered on request fulfillment and incident troubleshooting.Calabrio Support: Handle user administration tasks including agent setups and permission setups. Perform initial troubleshooting of recording issues.Nuance Support: Provide support for the Nuance Admin Console, assist with announcement...

  • Contact Center Platform Analyst

    1 day ago

    Mandaluyong City, National Capital Region, Philippines Nezda Technologies Inc Full time ₱900,000 - ₱1,200,000 per year

    Key ResponsibilitiesYour primary responsibilities will be centered on request fulfillment and incident troubleshooting.• Calabrio Support: Handle user administration tasks including agent setups and permission setups. Perform initial troubleshooting of recording issues.• Nuance Support: Provide support for the Nuance Admin Console, assist with...