Senior Contact Center Platform Engineer

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeEngineer Full time ₱800,000 - ₱1,200,000
Job Overview

We are seeking an experienced professional to lead our contact center engineering team. This role is critical to the success of our business operations, as contact center platforms are at the core of customer engagement.

Key Responsibilities:
  • System Engineering: Design and implement automation workflows using Terraform and related tools.
  • Cloud Telephony: Troubleshoot and resolve advanced issues on cloud-based telephony platforms.
  • Server Management: Provide deep-level support and administration for Calabrio servers and related systems.
  • Security: Lead and execute security patching for on-premise platforms.
Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, Engineering, IT, or a related field.
  • Extensive experience in a senior engineering role with a focus on platform management.
  • Specialized expertise in at least one of the following areas:
    • Cloud technologies and Infrastructure as Code (Terraform).
    • On-premise server administration, management, and security patching.
  • Strong knowledge of contact center technologies and architecture.
  • Proven ability to lead technical projects, manage escalations, and resolve complex systemic issues.
Desired Qualifications:
  • Combined expertise across both Cloud/Automation and Infrastructure/Security domains.
  • Relevant professional certifications.
  • Advanced scripting skills in Python, PowerShell, or similar.
Experience Level:

While a specific number of years is not mandated, the role requires a seasoned professional with proven success in contact center engineering.

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