Service Support Specialist
7 days ago
We are seeking a highly skilled and motivated individual to join our team as a Support Service Specialist. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and support.
The ideal candidate will have excellent communication skills, be able to multitask effectively, and possess a strong problem-solving ability. If you are a team player with a keen interest in providing top-notch support, we encourage you to apply for this role.
About the Job- Resolve high-volume user requests through various support modalities.
- Investigate and fulfill tier 1 & 2 support requests while communicating with users and internal stakeholders.
- Navigate ambiguity to deliver exceptional outcomes.
- Diagnose problems and propose possible solutions.
- Complete thorough documentation and notation on user requests.
- Minimum 4+ years of SaaS customer support experience.
- Intermediate/advanced level knowledge of Google Sheets or Excel.
- Customer empathy and strong written and verbal communication skills.
- Collaboration and strategic problem-solving skills.
- A supportive and dynamic work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
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