Payment Support Specialist

2 days ago


San Juan, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000

Every day, we enable millions of people to move money between buyers and sellers using our payment solutions. Our team supports over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders with confidence and success. We deliver best-in-class payment technology and software solutions.

This role involves receiving and responding to technical customer service requests, inquiries and problems via telephone, email, chat or SMS. You will utilize databases to select the best processing method and explain the solution to the client to resolve the inquiry. Maintaining accurate and complete records of all inquires and problems handled is also a key responsibility.

Key Responsibilities
  • Resolves client and/or merchant technical support issues relating to point of service (POS) products.
  • Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

You will begin to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

What We Are Looking For
  • High School Diploma or Equivalent
  • No Relevant Experience Required
Desired Skills and Capabilities
  • Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes.
  • Basic computer skills and ability to research issues and resolve customer inquiries.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.



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