IT Support Specialist

1 day ago

San Juan, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000
Job Overview

This role involves working as a technical support specialist, ensuring employees have the necessary resources and technical assistance. The position works closely with the global IT team and finance team.

Key Responsibilities
  • Provide timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Occasional travel to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes.
  • Work closely with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
  • Collaborate with the global IT team to resolve complex issues and contribute to projects with a

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