Zendesk Support Specialist

About TrafileaTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, focusing on data-driven strategies to scale its businesses. We also have an online community dedicated to promoting body positivity. As a rapidly growing global company, Trafilea is committed to...

Job OpportunityWe are seeking an experienced professional to refine and maintain our Zendesk instance, enhancing the user and agent experience.Evaluate and optimize existing Zendesk setup, including automations, triggers, macros, and workflows.Implement best practices to improve ticket management, team efficiency, and customer satisfaction.Provide technical...

We are seeking a highly skilled Zendesk Admin to join our team and drive exceptional customer support operations.The ideal candidate will possess expertise in Zendesk automation, triggers, and queue management, as well as experience with AI setup and integrations. A strong analytical mind, excellent communication skills, and ability to document workflows are...

About This RoleThis is a critical opportunity to take on the role of Care Support Specialist and be the primary point of contact for our clients, providing exceptional support across various communication channels.The ideal candidate will have excellent problem-solving skills, be highly organized, and possess a customer-centric mindset. They will work...

Job Title: Technical Support Liaison, Communication Specialists Role Overview:This position involves providing top-notch customer support through various communication channels, building lasting relationships with clients, meeting team performance targets, staying updated on cutting-edge technology, and handling sensitive information securely.Deliver...

Job Role OverviewWe are seeking a highly skilled professional to provide exceptional customer support and service.Key ResponsibilitiesAddress Customer Inquiries: Respond to customer inquiries through various channels, ensuring timely and professional communication.Support Customers: Assist customers with order-related issues, product details, and returns in...

Technical Support Role OverviewWe are seeking an experienced Technical Support Specialist to join our team. This role will play a crucial part in ensuring customer satisfaction and resolving technical issues effectively.Key ResponsibilitiesProvide top-tier support to various WordPress users across the globe through ticket and live chat systems.Guide...

Job SummaryWe are seeking a diligent and skilled individual to provide top-notch customer service via phone and email as a Tech Support Representative.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Utilize Zendesk, ShipStation, and BigCommerce (training provided).Follow troubleshooting guides to resolve issues or...

Job Title: Zendesk Optimization and Support SpecialistOur organization is seeking a skilled professional to refine and maintain our Zendesk instance, ensuring seamless customer support experiences.Key Responsibilities:Evaluate and optimize existing Zendesk workflows, including automations, triggers, macros, and workflow configuration.Implement best practices...

Customer Service Resolution SpecialistWe are seeking a highly skilled and empathetic professional to join our world-class support team.This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued.The ideal candidate will be able to drive customer experience to the next level by...